Paypal & major credit card are the two different methods of payment.
We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details.
PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.
Distribution (Retailers only)
We offer to retailers payment on invoice with ‘Due on receipt’ and +shipping charges. Note that when choosing invoice as a payment method we cannot ship to another address than the one you are registered at. For more info regarding Distribution click email.
Delivery and shipping costs
Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped by FedEx, except orders to Canada which will be sent by Canada Post. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on fedEx for orders in CANADA.
- Fedex Ground Domestic (quebec): $5, 1-3 working days (over $30)
- Fedex Ground Domestic: $10, 1-3 working days(over $30)
- Fedex Ground Domestic: $15, 2 working days
- UPS Standard : FREE, 2-5 working days (over $100)
- UPS Standard : $10, 2-5 days working
- DHL Express: 2-5 working days (Free over 200$)
Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.
Refunds and exchanges
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 305 Bellechasse Suite 204B Montréal CA H2S 1W9.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.